This document details the rules of the iTS Work Warranty, covering all services and products provided by iTS Service, a part of the iTSmedia Group.The warranty is designed to provide clients with security, reliability, and support while ensuring top-quality service at all stages of operations, in accordance with our SOP. Our goal is to guarantee the highest level of service and technical support for clients and to build trust in the long-term use of our products and services.
The iTS Service warranty covers all services and products provided by iTS, ensuring their functionality according to the specifications agreed upon with the client or technical standards. The warranty includes all defects or malfunctions resulting from errors made by our technicians or manufacturing defects in components and software solutions.The warranty covers hardware failures caused by defective parts or improper installation, as well as software failures directly related to services provided by iTS. Our team of technicians uses original parts and software solutions from authorized suppliers to ensure maximum security and reliability.
The standard warranty lasts 90 days from the date of installation, activation, or repair of the service or device.During this period, users are entitled to free repairs, part replacements, or software interventions necessary to ensure proper system functionality.Clients also have the option to extend their warranty through:
The warranty includes the following services:
The coverage applies only to services and products directly installed, repaired, or maintained by iTS Service. Any other services or third-party interventions are not covered under the warranty.
For the warranty to be valid, the client must be registered on the iTSmedia website and have a properly recorded invoice or service contract. During registration, it is necessary to enter information about the device, the date of installation or repair, and confirm payment through our integrated Stripe system.This step ensures that iTS Service can access all relevant information to facilitate the processing of warranty claims. Registration also allows iTS Service to track service history, simplifying and expediting any claims related to warranty or technical support.
To claim the warranty, the client must provide valid proof of purchase, including an invoice or service contract with clearly specified products or services covered by the warranty. Purchase data is automatically stored through the Stripe system, eliminating the need for manual record-keeping and facilitating access during any warranty-related claims.
A client can report an issue covered by the warranty through the following channels:
All warranty support requests must be submitted via one of the above channels to be properly recorded and processed as quickly as possible.
The issue report should include:
iTS Service commits to responding to the issue report within 24 hours of receiving the request. After the initial response, our team of technicians will begin diagnosing the issue and provide the client with an estimated resolution timeframe.
The warranty does not cover failures or damages caused by external factors or improper handling by the user. The following cases are excluded from warranty coverage:
Any unauthorized hardware or software modification that is not approved or performed by iTS Service may void the warranty. iTS is not responsible for failures or performance degradation resulting from external interventions.
After the expiration of the standard warranty period, clients are offered the option to:
Details about warranty extension options are available on the website or through direct contact with our customer support.
iTS Service reserves the right to change and update warranty terms in accordance with business needs and legal frameworks. Any changes will be promptly published on the iTSmedia website, and clients will be notified of significant modifications. All changes take effect immediately upon publication unless otherwise stated.
iTS Work Warranty ensures clients receive high-quality services, maximum reliability, and technical support.Our goal is to provide a safe and stable IT environment for all our clients, with guaranteed support throughout the entire lifecycle of services and products.For any additional information or questions regarding the warranty, feel free to contact us via: