What payment methods do you accept?
We accept all major credit and debit cards through the Stripe payment service. Stripe is a globally recognized and secure payment processing method that provides you with a fast and reliable way to pay.
How does Stripe process my payment?
Stripe is one of the leading payment processing platforms, utilizing high-level security protocols. Your data is encrypted and never stored on our servers.
What if the Stripe payment service declines my card?
If your card is declined during processing via Stripe, please check that you have entered the correct card details and that you have sufficient funds. If the issue persists, please contact your bank or our customer support team.
Is it safe to use my card on your website?
Yes, your security and privacy are our priority. We use Stripe for payment processing, which employs the most advanced encryption methods and security protocols to protect your data.
How can I request a refund or exchange?
If you are not satisfied with your order, please contact us by e-mail or phone call. We will provide you with all the necessary information to return or exchange the product.
What currency was used on the webshop?
All prices on our website are displayed in the local currency. Stripe will automatically convert amounts if necessary, based on the current exchange rate.
Can I get an invoice for my order?
Yes, the invoice for your order will be sent to you via email once processing is complete. You can also download it from your user account on our website.
Note: Issuance of R1 invoices is temporarily suspended.
Is there a minimum order amount?
No, there is no minimum order amount. You can order any quantity of our products or services.
How do I apply a coupon or promo code?
If you have a coupon or promotional code, you can enter it on the checkout page before completing your order. If you encounter any issues, please contact us.
What if I need technical support for a product I purchased?
Our technical support team is at your service. Please contact us via email, phone, or the support form on our website, and we will assist you promptly.
Do you have a partner program or options for B2B cooperation?
Yes, we offer a partnership program and various B2B collaboration options. For more information, please contact us directly.
Is it possible to pick up the product in person?
Depending on the location, we can offer a personal pickup option. Please contact us for more information about this process.
How can I update my account information?
You can update your account information by logging in and navigating to the "iTS Account" section on our website. Here, you can change your contact details, shipping address, and other settings.
What if I need a customized IT service that is not listed on the website?
Our team specializes in providing customized IT solutions. Please contact us with details about your specific needs, and we will be happy to provide you with an offer.
How can I leave a review for a product?
After purchasing a product, you can leave a review on the product page. Your opinion matters to us, and we appreciate your feedback.