Remote support is the simplest way to receive fast online assistance.

Remote support via UltraViewer iTS Client and AnyDesk provides fast online assistance tailored to all users.

Remote support

15
  • /hour of operation Recorded sessions Encrypted session AES/256 Ultra Viewer technology
We have your back in the face of IT problems.
Our technical support is at your disposal to solve your IT problems.

If you need to remotely connect to mobile devices or other operating systems other than Microsoft Windows such as MacOS or Linux distributions, choose the following:

Our technical support is at your disposal to solve all your IT problems. Regardless of the complexity of the problem, you can rely on our expertise and quick response. The service is very simple and only a few steps are required for successful operation

01

Program download

Visit our website. Find the "Helpdesk" button in the upper right corner of the screen and click on it. (Windows)

02

Starting the program

After downloading, run the installer.

03

Display of user ID code

Run the newly installed program and you will see your ID and password.

04

Initiating online remote support

Inform the technicians about your ID code via the web chat option or another contact method.

05

Monitoring the technician's work:

After accepting the request, monitor the technician's work on your computer and assist if necessary.

Users of iPhone and Android devices can download the remote support program at the following links. (note, the application will guide you to the system settings to enable remote access to your device)

Svaka sesija se snima.

Za pristup snimkama, pošaljite email zahtjev na podrska@itsmedia.info s vlastitim
UltraViewer ID-om u predmetu mail poruke.

Tehničari se nikada neće spajati bez vašeg odobrenja/zahtjeva.