Privacy Policy – iTS & iTSmedia Group
iTS Service and iTSmedia Group are committed to protecting the privacy and security of your personal data.
This Privacy Policy serves as a detailed guide on how we collect, process, use, and protect your data.
We fully comply with the General Data Protection Regulation (GDPR), relevant laws of the Republic of Croatia, and our Standard Operating Procedures (SOP) to ensure the highest level of personal data protection.
Our goal is to provide a clear understanding of your rights, transparency in data processing, and confidence in the security of our services.
1.1. iTSmedia Group is dedicated to preserving the privacy of all users of its services, as well as all visitors to our websites, including iTS Service, a part of iTSmedia Group. We collect and process personal data in accordance with applicable laws of the Republic of Croatia and the European Union, particularly GDPR.
1.2. Our website (www.itsmedia.info) serves as a key platform for informing users and providing access to various services. This Privacy Policy applies to all services provided via our web platforms, as well as direct communication (phone, email, etc.), and is a crucial part of our responsibility towards users.
1.3. GDPR (General Data Protection Regulation) ensures the rights of European Union citizens regarding their personal data, and iTSmedia Group strictly adheres to these rights. This regulation mandates that all companies and organizations processing EU citizens' data ensure maximum levels of protection and security.
1.4. Personal data refers to any information that can identify you as an individual, directly or indirectly. This includes, but is not limited to, your name, surname, email address, IP address, payment data, and other personal identifiers. We collect this information exclusively to provide our services and improve your user experience.
1.5. The Data Protection Officer (DPO) within iTSmedia Group is responsible for personal data protection. You can contact them via email at privacy@itsmedia.info for any questions, requests, or complaints related to your privacy and data protection.
We collect personal data through several different channels to ensure we provide timely, relevant, and personalized services to our users. This Privacy Policy covers all data collection methods, including automatic collection via our digital platforms, as well as data you provide directly.
When you access our website, the systems running our platform automatically collect certain data to enable normal website functionality and traffic analysis. This data does not identify you personally but is crucial for maintaining website security and optimizing user experience. Automatically collected data includes:
This information is used for internal analysis, security purposes, and user experience optimization, helping us identify potential security threats.
In addition to automatically collected data, we collect personal data you provide when using our services, registering on the website, subscribing to newsletters, filling out forms, or communicating with us via email, phone, or other channels. This data may include:
Our website uses cookies to ensure proper functionality, improve user experience, and personalize content. Cookies are small text files stored on your device when visiting the website.
We use the following types of cookies:
We collect personal data exclusively for:
iTSmedia Group applies the highest security standards to protect users' personal data from unauthorized access, alteration, loss, or destruction. Our systems are protected with state-of-the-art security technologies, including SSL (Secure Socket Layer) encryption for data transmission and AES-256 encryption for stored data.
All sensitive data, including payment and personal identification data, is encrypted during transmission to ensure maximum protection. Data is also encrypted when stored in our systems, with access restricted to authorized employees.
Before any technical intervention on a client’s device, iTS Service automatically creates virtual data backups, stored for up to 7 days after service completion. After this period, all backups are permanently deleted from our systems.
Access to your personal data is restricted to authorized employees and collaborators, strictly limited to service provision and technical support needs. All employees and partners are required to comply with our security protocols and GDPR requirements.
We conduct regular security audits to identify and eliminate potential threats. In case of a security incident involving personal data, users will be immediately notified about the incident and the measures taken.
4.1. Right to Access: You have the right to obtain confirmation on whether your personal data is being processed and request access to that data.
4.2. Right to Rectification: If your data is inaccurate or incomplete, you have the right to request correction or update.
4.3. Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data.
4.4. Right to Restrict Processing: You have the right to request processing restrictions under certain conditions.
4.5. Right to Data Portability: You have the right to request the transfer of your personal data to another service provider.
4.6. Right to Object: You have the right to object to data processing based on legitimate interests.
If you have any questions or concerns regarding your privacy and data processing, please contact us at:
Email: privacy@itsmedia.info
Address: iTSmedia, Bana Josipa Jelačića 10, 22000 Šibenik, Croatia.
This Privacy Policy was last updated on September 27, 2024.
iTSmedia Group is committed to protecting your personal data and continuously investing in security measures to provide top-level service while ensuring maximum privacy protection.