From April 12, 2024, iTS Servis will implement a significant change in how it provides remote technical support to its customers.In an effort to optimize resources and improve service quality, we will be transitioning from the AnyDesk platform to UltraViewer.
This strategic move aims to enhance efficiency and reduce operational costs while maintaining the high standard of support our customers expect and deserve.
Why UltraViewer?
UltraViewer was chosen following a thorough evaluation of multiple remote support platforms. It offers a range of benefits:
- Lower Operating Costs:
UltraViewer is a more cost-effective solution, enabling iTSmedia to reduce expenses without compromising service quality. - Ease of Use:
UltraViewer’s interface is intuitive, making it simpler for both users and our technical team to adapt quickly and communicate efficiently. - Security:
UltraViewer employs advanced security protocols to protect users’ data and privacy—a key aspect of maintaining trust and the integrity of our service. - Support and Development:
UltraViewer provides excellent customer support and regular software updates, ensuring the platform remains reliable and up-to-date.
Transition Process
The switch to UltraViewer will occur in several key steps to ensure a smooth, uninterrupted user experience:
- User Notification:
Unfortunately, all existing AnyDesk users will not be automatically notified of the upcoming change and are required to handle the migration themselves or with the assistance of a technician. - Education and Resources:
We will provide educational materials on our website’s blog, including installation and usage guides for UltraViewer, FAQ sections, and video tutorials. - Support During Transition:
Our technical support team will be available to help users during the transition, ensuring a hassle-free installation and setup of UltraViewer. - Gradual Implementation:
The transition will be phased, allowing users enough time to adapt to the new platform.
Moving to UltraViewer reflects our commitment to continuous improvement and adaptation to our customers’ needs.
We expect this transition will further strengthen our ability to deliver excellent remote technical support while managing resources in the most efficient way possible.
We invite all our users to embrace this new phase, confident that UltraViewer will offer a reliable, secure, and user-friendly remote support experience.