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What is iTS?
iTS is a specialized division within iTSmedia, serving as a legal entity that reinforces iTSmedia's operations by focusing on delivering various IT services and consulting.

Created with the goal of enhancing organizational efficiency, iTS ensures a high level of professionalism and adaptability to meet the needs of every client.

The acronym iTS stands for:
"intelligent Tech Support"
iTS was created as part of the iTSmedia group and represents the vision of its founder, Josip Marčić, to establish a sustainable and socially responsible brand that continuously improves its services and adapts to the latest technological trends.

What are we doing?

Services include hardware diagnostics and repairs, software troubleshooting, software installation and updates, network and security maintenance, and data backup and recovery, along with customer support.

Technical and field support:

iTS provides technical and field support to clients to help them resolve any problems they have with computer equipment or software. (City of Šibenik)

Printer maintenance:

iTS takes care of maintaining the clients' printers so that they always function without problems.

Secure cloud environment:

iTS provides a secure cloud storage environment, so clients can be sure their data is always safe and accessible. Local or affiliate referral.

Internal communication system:

iTS provides an internal communication system for clients, so that employees within the company can easily communicate with each other, as well as with iTS.

Procurement of consumables:

iTS takes care of procuring consumables for clients' computer equipment and printers.

Maintenance of computer equipment:

iTS takes care of the maintenance of the client's computer equipment, so that everything always works without problems.

Optimizing the system:

iTS optimizes client systems so that they function faster and more efficiently.

Implementation of security measures:

iTS implements security measures for customers to ensure the security of data and network infrastructure.

Configuring access control:

iTS configures access control for clients to ensure data security.

Creating a network plan and infrastructure:

iTS creates network platforms and infrastructures for clients, so that their networks are effective and efficient.

Implementation of business applications and tools within the business:

iTS implements business applications and tools within the client's business

Data security, local and cloud backups:

This item refers to processes that ensure data security through backup and archiving, may include the use of local backup devices and/or cloud backup services.

Establishment and maintenance of a virtual network:

This item refers to the process of establishing and maintaining a virtual network (VPN), which allows users to connect to business systems and resources from anywhere in the world.

Configuring and maintaining mobile devices and tablet computers:

This item refers to the processes of configuring, installing, and maintaining mobile devices (e.g., phones, tablets) and tablet computers used for business purposes.

Software and licensing management:

This item refers to the process of monitoring the software and licenses in use in the business and ensuring that all licenses are valid and used in accordance with the licensing terms.

Consulting and development of an IT strategy for business:

This item refers to consulting and developing strategies for the development and implementation of IT in business.

Implementation and maintenance of the wireless network:

This item refers to the process of implementing and maintaining a wireless network in a private and business environment.

Connection and integration of various applications and systems:

This item includes the process of merging and integrating different IT systems, applications and software to ensure the best possible functionality and collaboration.

Implementation and maintenance of the virtual environment (virtual computers and servers):

A virtual environment allows an organization to run multiple virtual machines on a single physical computer, which can reduce costs and improve IT infrastructure flexibility.

Maintenance and updating of software and operating system:

This item includes regular maintenance and updates of the software and operating system to ensure their functionality and security.

Educating and advising users on the use of computer equipment and software:

This item includes user education and consulting on the use of computer hardware and software, including training on specific applications and tools, as well as guidance on best practices and procedures.

We are qualified to resolve various types of issues and can provide solutions tailored to the specific needs of each client.

The iTS service offers maintenance services as needed, adapting to the client’s working hours and maintaining daily communication to ensure problems are resolved as quickly as possible.

Do you need service?
The service is available for all types of computer equipment, including hardware and software.