Dear Clients,
We sincerely thank you for your long-standing trust and support throughout the years. Our top priority has always been to provide you with exceptional service, transparent communication, and customized solutions to meet all your needs.
Since the founding of iTS Service, we have set high standards that ensure top-quality service while maintaining competitive prices. Thanks to this approach, we have earned your loyalty.
However, the time has come for us to introduce adjustments that will allow us to continue investing in technology, security, and expertise while maintaining the highest service quality.
Remaining Responsible and Transparent
We take pride in the fact that, until the first quarter of 2025, we have managed to maintain the same service prices as in 2019, despite the numerous challenges we have faced over the years.Since 2019, the world has experienced significant changes, including:
- The COVID-19 pandemic, which has changed the way we work and increased the demand for additional IT sector resources.
- Inflation and the rise in the cost of living in Croatia, affecting nearly all sectors and products.
- Increased energy costs, delivery fees, and the procurement of technical components, leading to higher infrastructure maintenance expenses.
Despite these factors, we have maintained our current pricing until now to ease the financial burden on our clients.
Why Are Prices Changing?
The decision to adjust our pricing was not an easy one, but it was made to ensure the continued maintenance and improvement of our services.Key reasons include:
- Advancement of technological infrastructure: We have introduced advanced diagnostic tools, improved response speed, and expanded remote support capabilities.
- Training and expertise of technicians: We continuously invest in the education and certification of our team to ensure they can resolve even the most complex issues using the latest methods and tools.
- Rising costs of components and supplier services: The prices of parts, software, and consumable materials have significantly increased due to global supply chain disruptions and inflation.
- Energy efficiency and sustainability: We have implemented energy-efficient systems to reduce environmental impact, but these require initial investments in equipment and modernization processes.
What Does This Mean for You?
- More benefits through personalized service packages: We have introduced cost-effective subscription models (RTS) that enable regular maintenance at a fixed price, reducing unpredictable costs.
- Transparent pricing and services: Each service will be clearly defined in our updated price list so that you always know exactly what you are receiving.
- Additional free benefits: Alongside the price adjustments, we are introducing bonuses such as free consultations, backup security checks, and regular security updates for subscribers.
Your Support Remains the Key to Our Success
We deeply appreciate that you are part of our community and recognize the quality of our work, which we proudly provide.
Your trust enables us to continue evolving and ensuring that all your devices and systems function flawlessly.
The updated price list will take effect on January 13, 2025, and will be available on our website.Our customer support team is available for any inquiries via email at servis@itsmedia.info.
We look forward to continuing our collaboration and providing you with the best possible service—because you deserve it!Best regards,Josip Marčić, iTS Service